Buy direct, delivered

UK & GLOBAL DELIVERY

Every Talaria leaves our Devon workshop. How it reaches you depends on where you are — our own van in the South West, crated pallet freight across the UK, or factory-direct ocean and air freight overseas. Your cost is calculated at checkout before you pay.

Three ways your Talaria reaches you

We do not run one blunt shipping rate for the whole world. The checkout reads your destination and routes your order down one of three routes, each priced on how the goods actually travel.

Devon personal delivery

Exeter, Torquay & Plymouth postcodes (EX, TQ, PL)

You are on our doorstep, so your bike never sees a pallet network. Our own team runs it out to you from the Devon workshop, uncrated and pre-checked, with the battery and controls tested before it leaves us. We can walk you through the bike on handover and answer setup questions on the spot.

Delivered by Talaria UK staff, not a third-party carrier
Uncrated, assembled and pre-delivery checked before it arrives
Flat local rate — no pallet freight, no remote surcharge

Typical time: 2–4 business days
At checkout: Devon personal delivery

UK domestic

Mainland UK, plus Highlands, islands and offshore addresses

Complete bikes travel as crated pallet freight because they ship with the battery installed, which makes them UN3481 Class 9 goods that a standard parcel network will not carry. Parts, spares and accessories are far simpler — they go out on a tracked parcel service.

Bikes: crated pallet freight, residential delivery with tail-lift
Parts & accessories: tracked parcel, usually next-few-days
Highlands, islands, Northern Ireland, Isle of Man, Channel Islands, Isle of Wight and Scilly carry a remote surcharge and a longer lead time (bikes 7–12 business days, parts 3–5)
One freight charge per order — a second bike on the same order does not double it

Typical time: Bikes 5–10 business days · Parts 2–3 business days
At checkout: Estimated Freight · Estimated Shipping

International

EU, North America, Australia & New Zealand — and anywhere else by quote

We ship Talaria worldwide. For our established lanes the checkout gives you an indicative freight figure straight away; bikes move factory-direct by ocean or air freight rather than being routed through the UK, which keeps both the cost and the handling down.

EU, North America, Australia & New Zealand are estimated at checkout
Anywhere else, the checkout asks you to contact us and we quote the lane by hand
Import duties, local taxes and any registration or homologation are the buyer’s responsibility
Lithium batteries are shipped under UN3481 dangerous-goods rules, which sets the transit time

Typical time: Bikes 15–40 business days · Parts 5–12 business days
At checkout: Estimated International Freight

How your delivery estimate is worked out

We would rather show you a real number up front than hide delivery behind “contact us”. Enter your country and postcode at checkout and the estimate appears in your order summary straight away. These are the things it takes into account.

Where it is going: Your postcode routes the order to one of the three tiers above. Devon postcodes get our own delivery, the rest of the UK is priced by zone, and anything outside the UK is priced by region.
What is in your order: A complete bike is priced as crated freight using the crate size and gross weight for that specific model — a junior ET01 does not cost the same to move as a Komodo. Parts and accessories are priced as a parcel by weight.
One freight charge per order: If you order more than one bike, the freight is worked out for the consignment as a whole rather than charged again for each machine.
Remote and offshore areas: Highlands, islands and offshore postcodes are surcharged by every UK carrier. We show that in the estimate up front rather than adding it after you have paid.
What you see at checkout: Enter your country and postcode and the figure appears in your order summary before you pay, labelled “Devon personal delivery”, “Estimated Shipping” or “Estimated Freight”. Nothing is added later.

Figures shown at checkout are estimates based on current carrier rates for your destination and the crated weight of your order. If a booking comes back materially different — an access restriction, an unusual island lane — we contact you before dispatch rather than quietly changing the price. For destinations we do not have a standing rate for, the checkout will ask you to contact us and we will quote it by hand.

Receiving your bike

A crated Talaria is a substantial consignment — around two metres long and, depending on the model, well over 100 kg gross. A few minutes of preparation makes delivery day painless.

Dispatch: Bikes are booked onto freight once payment has cleared — bank transfer funds received, or a Bitcoin transaction confirmed on-chain. Parts held in UK stock go out quickly.
Booking in: For crated freight the carrier contacts you to agree a delivery slot. Someone needs to be there to receive it — a crated bike is not a doorstep drop.
Access: Pallet freight arrives on a lorry with a tail-lift. If your address has restricted access — a narrow lane, a private track, no hard standing — tell us at checkout and we will plan around it.
Inspect before you sign: Check the crate and the bike before signing. If the packaging is visibly damaged, sign as damaged and photograph it. That protects your claim.
Damaged in transit: Tell us within 48 hours with photos and we will repair, replace or refund at no cost to you. The full policy is on our Delivery & Returns page.
Tracking: You get an order reference at checkout and delivery details by email as the consignment moves.

Changed your mind or need to send something back? See our Delivery & Returns policy, and the cover that comes with every bike on our Warranty page.

Delivery FAQs

How much does delivery cost?

It depends on where the order is going and what is in it, so the checkout works it out for you. Enter your country and postcode and the figure appears in your order summary before you pay — there is nothing added afterwards.

Do you deliver outside the UK?

Yes. We ship Talaria worldwide. Orders to the EU, North America, Australia and New Zealand are estimated at checkout, and bikes move factory-direct by ocean or air freight. For any other destination the checkout asks you to contact us and we quote that lane by hand. Import duties and local taxes are the buyer’s responsibility.

How long does delivery take?

Inside Devon, 2–4 business days by our own team. Elsewhere in mainland the UK, crated bike freight is typically 5–10 business days and parts 2–3. Highlands, islands and offshore addresses run 7–12 business days for bikes and 3–5 for parts. International bike freight is 15–40 business days.

Why do bikes take longer than parts?

A complete Talaria ships with its battery installed, which makes it UN3481 Class 9 dangerous goods. Standard parcel networks will not carry it, so bikes travel crated on pallet freight with dangerous-goods handling. Parts and accessories have no such restriction and go out on a normal tracked parcel service.

Is delivery different if I live in Devon?

Yes, and it is better. EX, TQ and PL postcodes are delivered by our own team from the Devon workshop at a flat local rate — the bike arrives uncrated and pre-checked rather than boxed on a pallet, and we can hand it over in person.

Do you deliver to the Scottish Highlands and islands?

Yes. Highlands, islands, Northern Ireland, the Isle of Man, Channel Islands, Isle of Wight and the Isles of Scilly are all served. Every UK carrier surcharges these areas and the lead time is longer, so the estimate you see at checkout already includes it.

Will I be charged twice if I order two bikes?

No. Freight is worked out for the consignment as a whole, so a second bike on the same order does not double the delivery charge.

What if my bike arrives damaged?

Inspect the crate before signing and sign as damaged if the packaging is marked. Then let us know within 48 hours with photos and we will arrange a repair, replacement or refund at no cost to you. See our Delivery & Returns page for the full policy and your consumer rights.

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Browse the range — your delivery estimate appears at checkout.

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This page summarises our delivery process and does not affect your statutory rights under UK consumer law. See our Terms of Service for full terms.